Email

Beginning July 31 through August 2, Information Technology Services will be making updates to email accounts across the University of Nebraska system. These updates will set us up for future improvement projects and provide additional security benefits to users.

On Friday, July 31, ITS will be upgrading all faculty, staff and administrative Microsoft accounts at UNK, UNL and UNO from an A3 license to an A5 license. Users can anticipate no downtime and won’t need to take any action to utilize the new license. More information about this upgrade can be found further down this page.

On Sunday, August 2, all Nebraska.edu email mailboxes will be migrated from the current Office 365 email tenant into a new Office 365 tenant that is tied to our new central Active Directory. Beginning Sunday, August 2, at 8 pm, access to your email will be shut off for a period of time while we transition Nebraska.edu into the new Office 365 environment. ITS is planning to have all services available again before 6 am on Monday, August 3.

With this being a full email migration, Outlook will need to be reconfigured on your computer and mobile devices. Instructions on how to reconfigure Outlook on your various devices can be found below.

Remove a profile

Users will need to remove their old email profile that's connected to the old tenant. Instructions for how to do this can be found below.

To remove an old profile for Windows:

Step 1: In Outlook, click File > Account Settings > Manage Profiles

Step 2: Select Show Profiles.

Step 3: Select a profile, then select Remove.

*Instructions can also be found on the Microsoft website.

To remove an old profile for Mac:

Step 1: From Finder, open the Applications folder.

Step 2: Ctrl+click or right-click Microsoft Outlook, and then select Show Package Contents.

Step 3: Open Contents > SharedSupport, and then launch Outlook Profile Manager.

Step 4: Select the profile that you want to remove, and then choose the Delete the selected profile button.

*Instructions can also be found on the Microsoft website.

Configure Outlook - Mac

These instructions can also be found on the Microsoft website.

Step 1: Select Outlook > Preferences > Account.
Step 2: Click the plus (+) sign > New Account.
Step 3: Type your Nebraska.edu email address > Continue.

The first screen you see asks you to enter your email address

Step 4: Type your password > Add Account.

Configure Outlook - PC

Step-by-step instructions for setting up Outlook on your PC can be found on the Microsoft website.

Configure Outlook - Android/ iOS

The Outlook for Android/iOS app is the recommended way to connect to your Office 365 account on your device. Unlike the native email and calendar clients on your device, the Outlook app is fully supported by Microsoft.

Microsoft provides step-by-step instructions on how to configure your account within Outlook app.

On the 'Add Account' screen, enter your Nebraska.edu email address

Other resources

• Troubleshoot email setup on mobile device

Access email through web

If you need to access your email before Outlook has been configured on your devices, you can do so by logging in to your Nebraska.edu account at webmail.nebraska.edu.

Open a Shared Mailbox

Once you have Outlook reconfigured on your devices, you can add any shared mailboxes you need to access:

Microsoft Licensing Changes

On Friday, July 31, at 5:30 pm, Information Technology Services will be upgrading all faculty, staff and administrative Microsoft accounts at UNK, UNL and UNO from an A3 license to an A5 license. Users can anticipate no downtime and won’t need to take any action to utilize the new license. For users, the biggest difference they will see is they will now have access to Power BI, a business analytics service that can be used to create reports and dashboards

To learn more about the difference between A3 and A5 licenses, visit the Microsoft website.

Skype for Business transitioning to Microsoft Teams

As part of the Nebraska.edu email migration, Skype for Business will transition to Microsoft Teams. Last fall, Microsoft announced the decommissioning of Skype for Business to be complete by July 2021. Due to this Microsoft is not allowing Skype for Business to be enabled in any newly created tenants.

What does this mean for you?

Instead of logging into Skype for Business, you will begin to utilize Microsoft Teams. Teams has a few options to interact: First, you can login into webmail.nebraska.edu and use the waffle in the top left to navigate to teams. Second, there is a desktop client which can be installed. Third, there is a mobile version (https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app). If your desktop is managed by ITS, Microsoft Teams should already be installed. If not, it can be installed via Self Service on Mac or Software Center on Windows.

You will still be able to utilize chat with users who are on Skype for Business, however it will now be through Teams.

Teams user starts a chat or call with a Skype user
Skype user starts a chat or call with a Teams user

To read more on Microsoft Teams, we have included a few links below. We will also be holding a training session in the coming weeks for all campus users to begin to get familiarized with Microsoft Teams.

Email Updates